"Servall," "we," "us," or "our" refers to Servall Automotive and all its franchise locations.

"Customer," "you," or "your" refers to the individual or entity using our services or accessing our website.

"Services" refers to any two-wheeler maintenance, repair, customization, or other services offered by Servall.

"Website" refers to the Servall website, including all content, functionality, and services offered.

Service Booking: When booking a service, you agree to provide accurate and complete information about your two-wheeler and the required service. We will make every effort to accommodate your preferred service date and time, but availability is subject to workshop capacity.

Cost Estimates: We will provide cost estimates before beginning work on your two-wheeler. Additional costs may be incurred if unexpected issues are discovered during the service. We will notify you of any substantial changes to the estimated cost before proceeding.

Service Authorization: By leaving your two-wheeler at our workshop or requesting our pick-up service, you authorize us to perform the agreed-upon services and repairs.

Vehicle Collection: You must collect your two-wheeler within 3 days of service completion unless otherwise agreed. Storage fees may apply for vehicles left beyond this period.

Payment Methods: We accept various payment methods, including cash, credit/debit cards, and digital payment platforms. Specific payment options may vary by location.

Payment Timing: Full payment is required upon completion of services before your two-wheeler is released, unless you have an approved credit arrangement or installment plan.

Taxes: All prices are inclusive of applicable taxes unless otherwise stated.

Annual Maintenance Contracts: Payments for Annual Maintenance Contracts (AMC) must be made in advance according to the terms specified in your contract.

Service Warranty: Our services are warranted for 30 days or 1,000 kilometers (whichever occurs first) from the date of service completion. This warranty covers defects in workmanship but does not cover normal wear and tear or damage resulting from misuse.

Parts Warranty: Spare parts are warranted according to the manufacturer's warranty terms. Parts installed during service are covered under our service warranty.

Warranty Claims: To make a warranty claim, you must bring your two-wheeler to our workshop for inspection. If the issue is determined to be covered under warranty, repairs will be performed at no additional cost.

Returns: Unused parts purchased from us may be returned within 7 days of purchase if they are in their original packaging and condition. A restocking fee of 10% may apply.

Accurate Information: You are responsible for providing accurate information about your two-wheeler and its condition.

Vehicle Preparation: Before bringing your two-wheeler for service, you should remove all personal belongings. We are not responsible for loss or damage to personal items left in the vehicle.

Timely Communication: You are responsible for responding promptly to our communications regarding your service or repairs.

Regular Maintenance: To maintain the performance and safety of your two-wheeler, you should follow the manufacturer's recommended maintenance schedule and our service advisors' recommendations.

Service Cancellation: You may cancel a scheduled service appointment at least 24 hours in advance without penalty. Late cancellations may incur a cancellation fee of up to 15% of the estimated service cost.

AMC Cancellation: Annual Maintenance Contracts may be cancelled according to the terms specified in your contract. Early termination fees may apply.

Refunds: Refunds for cancelled services will be processed within 7-10 business days through the original payment method.