Privacy Policy
At Servall, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.
1. Information We Collect
Personal Information: When you book a service, inquire about our franchise opportunities, or contact us, we may collect personal information such as your name, email address, phone number, and address.
Vehicle Information: We collect information about your two-wheeler including make, model, registration number, service history, and specific issues requiring attention.
Payment Information: When you pay for our services, we collect transaction details, but we do not store complete credit card information on our servers.
Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
2. How We Use Your Information
Providing Services: We use your information to deliver the services you request, including scheduling maintenance, providing estimates, and completing repairs.
Service Reminders: We use your contact information to send digital service reminders to help you maintain your two-wheeler.
Customer Support: We use your information to respond to your inquiries, resolve complaints, and provide ongoing customer support.
Marketing Communications: With your consent, we may send you promotional materials about our services, special offers, and news about Servall.
Business Operations: We use data to improve our services, analyze trends, and develop new offerings based on customer preferences.
3. How We Share Your Information
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.
Franchise Network: Your information may be shared within our franchise network to provide you with service at different locations.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver targeted advertisements. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our site.
6. Your Rights and Choices
Access and Update: You have the right to access and update your personal information by contacting us.
Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in the emails or contacting us directly.
Data Deletion: You may request deletion of your personal information, subject to certain limitations.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: