1. Customers can book eligible two-wheeler services through the SERVALL website by selecting the applicable service, workshop, date and preferred time slot.
2. The booking will be considered confirmed only after successful online payment and generation of a booking confirmation.
3. The customer must provide accurate vehicle and contact details at the time of booking.
4. The prepaid amount is applicable only toward the service selected during the booking process.

1. The selected time slot is subject to workshop availability and operational capacity.
2. SERVALL or the concerned franchise workshop may contact the customer if any change is required in the selected slot.
3. Customers are requested to reach the selected workshop at the confirmed date and time.
4. Additional repairs, spare parts, consumables or services not included in the prepaid booking may be charged separately after customer approval.

1. Pick-up and drop facility is available within a maximum radius of 5 KM from the selected SERVALL workshop.
2. The facility is subject to workshop availability and operational capacity.
3. Pick-up and drop availability may vary depending on the workshop location, staff availability, vehicle workload and operational conditions.
4. Customers are requested to confirm the availability of pick-up and drop service with the concerned workshop at the time of booking.

1. Once a prepaid booking is confirmed, the booking amount is generally non-refundable.
2. Customers are advised to carefully verify the selected workshop, date, time slot and service details before completing payment.
3. Cancellation requests made after confirmation may not qualify for a refund.
4. Any exception to the cancellation policy will be considered at the sole discretion of SERVALL, subject to the circumstances of the case and applicable law.

No refund will ordinarily be initiated for a confirmed prepaid booking once the booking has been successfully processed.

However, a refund may be considered in the following circumstances:

• The selected SERVALL workshop is unable to provide the booked service.
• The service cannot be provided due to an issue attributable to SERVALL or the concerned franchise workshop.
• The booking is cancelled by SERVALL.
• A duplicate payment has been successfully received for the same booking.
• A refund is required under applicable law or regulatory requirements.

Where a refund is approved, it will normally be processed to the original payment method used for the booking. The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank or financial institution.

SERVALL operates through its network of authorised/franchise workshops. In case the selected workshop is unable to provide the service due to operational constraints, staff availability, technical issues or other circumstances, SERVALL may offer the customer an alternative slot or other suitable resolution.

Where the service cannot reasonably be provided, the customer may be eligible for a refund as per the applicable refund terms.

If the customer does not report to the selected workshop at the confirmed date and time without prior communication, the prepaid booking may be treated as a no-show, and the booking amount may not be refundable.

Requests to change the date or time of a booking will be subject to workshop availability. SERVALL does not guarantee availability of an alternative slot.

The prepaid booking covers only the service specifically selected and paid for on the website. Any additional work identified during inspection will require customer approval and may attract additional charges.

All online payments are processed through the designated payment gateway. SERVALL does not store customers' complete card, banking or payment credentials on its website.

The customer is responsible for:

• Providing correct vehicle and contact information.
• Selecting the correct workshop and service.
• Selecting an appropriate date and time slot.
• Reaching the workshop within the confirmed appointment time.
• Reviewing the booking confirmation before visiting the workshop.

SERVALL will make reasonable efforts to provide the booked service at the selected workshop and time. However, service availability may be affected by unforeseen operational circumstances, technical issues, force majeure events or other circumstances beyond reasonable control.

For any booking-related concern, cancellation request or service-related issue, customers may contact SERVALL Customer Support through the contact details provided on the website.

SERVALL reserves the right to modify these Terms & Conditions, Booking Policy or Refund Policy from time to time. The updated policy will be published on the website and will be applicable to bookings made after the effective date of the revised policy.

By making a prepaid booking through the SERVALL website, the customer confirms that they have read, understood and agreed to these Terms & Conditions, Cancellation Policy and Refund Policy.